Account Management (32)

• What plan should I choose?

  If you're an advertiser and you're on a tight budget, the Basic Seller plan is the best choice. If you're an advertiser and you're not on a tight b...

• How do I change my plan?

  Follow this link to the Manage Plans page. Click on the plan you want and follow the instructions.

• Do customers have to pay anything to inquire about a listing?

  No. Customers do not have to pay anything to send inquiries. But only customers on the Pro Buyer plan can inquire about both locked and unlocked li...

• Can I close my account at any time?

  Yes. You can close your account at any time and we will issue a refund for the unused portion of your plan. You may have to pay an early terminatio...

• How do I close my account?

  Follow this link to the Account page. At the bottom of the page, you'll see the question, "Need to deactivate your account?" followed by a link to ...

• What is your cancellation policy?

  You may cancel your plan at any time. If you cancel, we will refund the unused portion of your plan less the applicable termination fee (see below)...

• Will my plan renew automatically?

  Yes. All of our plans renew automatically. You can cancel your plan at any time and receive a refund for the unused portion of your plan. You may h...

• Can I turn off automatic renewal for my plan?

  Yes. You can prevent your plan from renewing by changing to a Free plan. The change will take effect at the end of your current billing cycle, and ...

• Can I pay you with a check?

  No. We do not accept checks.

• Do you accept PayPal?

  No. We do not accept PayPal.

• How do I change my account email address?

  Follow this link to the Account page. You'll see a link called Your Email Address in the Personal Info box. Click on the link and you'll see a page...

• How do I change my Display Name?

  Follow this link to the Account page. You'll see a link called Your Display Name in the Personal Info box. Click on the link and you'll see a page ...

• How do I change my password?

  Follow this link to the Account page. You'll see a link called Change Password in the Login & Security box. Click on the link and you'll see a ...

• How do I print an invoice or receipt?

  Follow this link. Then click on the purple invoice link. This will take you to a page at Stripe, our payment processor. Click on Download Receipt o...

• How do I reactivate a cancelled account?

  Follow this link to the Login page. Enter the email address and password for your cancelled account and click on the Log In button. You'll be redir...

• How do I update my payment information?

  Follow this link to the Plans & Billing page. Then click on the Payment methods tile.

• I didn't receive the email to reset my password. What should I do?

  Check your spam folder. If the reset email isn't there, follow this link to contact us. We will investigate and report back to you. To avoid email ...

• I keep getting this message "You cannot register this email address". What does that mean?

  It means you cannot create an account with that email address, which is associated with a suspended account. We block suspended accounts from re-re...

• I've forgotten my password. How do I reset it?

  Follow this link to the Login page. You'll see a link that says "Forgot your password?" Click on this link and you'll see a page for entering your ...

• What currencies do you accept for plans?

  We accept US Dollars for plans.

• What payment methods do you accept for plans?

  We accept all major credit cards and digital wallets, such as Google Pay, Apple Pay, and Microsoft Pay. We accept fewer payment methods for plans b...

• What will happen if I ignore your request and refuse to verify my identity?

  If you ignore our request and refuse to verify your identity, we will suspend your account. We have an aggressive policy for keeping fraudsters out...

• Where can I see my billing history?

  Follow this link to the Plans & Billing page. Then click on the Billing statement tile. Then click on the purple the invoice link and you'll se...

• Why are you asking me to verify my identity?

  We are asking you to verify your identity because our system has flagged your account as potentially fraudulent. It's easy to verify your identity ...

• Why did you suspend my account?

  Your account was suspended because you violated our Terms of Use. We consider all of the following to be violations:  Creating an account with a fa...

• You suspended my membership. Can I get a refund for the unused portion of my plan?

  No. If you were suspended for violating our terms of use, you are not entitled to a refund for the unused portion of your plan.

• Your site is not accepting my credit card. What do you suggest?

  We reject credit cards for various reasons: lost or stolen cards, insufficient funds, failed fraud checks, and so on. We cannot override our billin...

• How do I change my Legal Name?

  Follow this link, enter the new name, then click on the Save button. You'll see a popup confirming the change. Warning: You may lose your Verified ...

• How do I change my phone number?

  Follow this link, you'll see a link called Phone Number in the Personal Info box. Click on the link and you'll see a page for changing your phone n...

• What is the difference between Display Name and Legal Name?

  The Legal Name is your given name and the Display Name is the name shown on our website.

• Why do I have to verify my email address?

  You are required to Verify your email address so we know we have the correct email address for you to receive communication from our website.

• How do I process a Phone Verification?

  In order to create a listing or send an inquiry you will need to verify your phone number first. You will only have to do this one time.  Follow th...