Requesting Information (37)

• What listings can I inquire about?

  If you are on the Pro Buyer plan, you can inquire about all listings. Basic Buyers can inquire about unlocked listings, but they will need to upgra...

• When I send an inquiry, how long does it take for it to reach the contact person?

  When you send an inquiry, we email it to the contact person immediately and the contact person receives it immediately as long as the email doesn't...

• Do you review inquiries before you forward them to advertisers?

  No. We don't review them. We send them out immediately.

• Can I call a contact person immediately after I send them an inquiry?

  Yes. In fact, we encourage you to call them because your inquiry email may not have reached them. For example, it may have ended up in their spam f...

• Why should I call a contact person if I've sent them an inquiry?

  You should call the contact person even if you've sent them an inquiry because they may not have received your inquiry. They may have entered the e...

• How can I maximize the chances that advertisers will respond to my inquiries?

  If you want to maximize the chances that advertisers will respond to your inquiries, we recommend that you complete your member profile, verify you...

• Why do I have to verify my email address before I can start sending inquiries?

  We want to make sure that advertisers can contact you. It also helps to reduce fraud.

• How many inquiries can I send per day?

  If you are on the Pro Buyer plan, you can send up to 10 inquiries per day. If you are a Basic Buyer, you can send up to 2 inquiries per day.

• Why do you limit the number of inquiries I can send?

  We limit the number of inquiries people send to prevent them from spamming advertisers. Do not inquire about a listing unless you have a real inter...

• The contact person's email address isn't working. What should I do about it?

  Contact our Member Services department and let them know. They will contact the advertiser and get back to you with a working email address.

• The contact person's phone number isn't working. What should I do about it?

  Contact our Member Services department and let them know. They will contact the advertiser and get back to you with a working phone number.

• Can I export the inquiries I have sent?

  Sorry. We do not offer the ability to export sent inquiries.

• Can I inquire about a cancelled listing?

  No. You cannot inquire about a cancelled listing.

• Can I unarchive an inquiry?

  No. You cannot unarchive an inquiry. The archiving process is not reversible.

• How can I see archived inquiries?

  Follow this link to the Inquiries Sent page. Then click on the Include Archived Inquiries checkbox above the table. Archived inquiries have the wor...

• How do I archive an inquiry I've sent?

  Follow this link to the Inquiries Sent page. Find the inquiry you want to archive and click on the checkbox at the end of the row. Then click on th...

• How do I download a single inquiry?

  Follow this link to the Inquiries Sent page. Click on the row for the inquiry you want to download. This takes you to a page showing details for th...

• How do I inquire about a listing on a desktop or laptop computer?

  Click on the green Send Inquiry button on the upper right side of the listing page. You'll see a form for entering your contact information. If you...

• How do I inquire about a listing on a phone or mobile device?

  Scroll down to the bottom of the listing. You'll see a green Send Inquiry button above the Listed By box. Tap on the button. You'll see a form for ...

• How do I print an inquiry that I've sent?

  Click on the Print button at the top of the Inquiry Sent page. You can only do this if you are using a desktop or laptop computer. The button does ...

• How do inquiries get archived?

  Inquiries are archived in two ways. The first is if you archive them yourself using one of the archive commands. The second is if they are archived...

• How quickly do advertisers respond to inquiries?

  It varies enormously. Some advertisers respond within a few minutes and some never respond. If you don't get a response within a few days, contact ...

• I called an advertiser about a listing and they said they never received my inquiry. Why did that happen?

  Unfortunately, this happens from time to time. Sometimes the advertiser enters the contact person's email address incorrectly in the listing form. ...

• I can't find an inquiry. What do you suggest?

  If you cannot find an inquiry, it's probably because it's been archived. If that's the case, it will appear if you click on the Include Archived In...

• I inquired about a listing and got an email from the advertiser asking me to contact them. Aren't they supposed to contact me?

  When you send an inquiry, we send out two emails: one asking you to contact the advertiser and one asking the advertiser to contact you. We do this...

• I'm trying to decide whether to inquire about a listing. Can you give me any information that isn't in the listing?

  Sorry. We have the same information as you - the information in the listing itself. If you want more information about a listing, you need to send ...

• I'm getting a message that I need to pay an invoice before I can send an inquiry. Where do I pay the invoice?

  That's correct. You cannot send inquiries if you have an unpaid invoice. Follow this link to pay the invoice.

• I'm trying to inquire about a listing but the advertiser has blocked me. What can I do about it?

  Send us a message. We will contact the advertiser and see if they are willing to unblock you.

• What are archived inquiries?

  Archived inquiries are inquiries that are no longer active. You can still view them if you click on the Include Archived Inquiries checkbox on the ...

• What does General Inquiry mean in the Inquiring About column on the Inquiries Sent page?

  It means the inquiry was inquiring about a profile and not a listing. We no longer allow people to inquire about profiles - only listings.

• What should I do if an advertiser doesn't respond to my inquiry?

  We recommend that you call the contact person using the contact phone number in the listing. If no phone number is shown, you can also send a follo...

• When I send an inquiry, who is it sent to?

  We send your inquiry to the contact person for the listing. (The contact person is shown in the Contact Person box on the Inquiry Sent page.) The c...

• Where can I see the inquiries I've sent?

  Follow this link to the Inquiries Sent page, which shows all of your active inquiries. They are sorted by date sent with the newest inquiries at th...

• Who can see the information I put in the inquiry form?

  When you send an inquiry to an advertiser, the information in the inquiry form can only be seen by the advertiser and the contact person for the li...

• Who is shown in the Contact Person box on the Inquiry Sent page?

  The Contact Person box shows the name and contact information of the contact person for the listing. The contact person can be the member who added...

• Who is shown in the Sent To box on the Inquiry Sent page?

  The Sent To box shows the name of the member who owns the listing that you are inquiring about - the advertiser. Do not contact this person unless ...

• Why do some advertisers not respond to inquiries?

  The most common reason is they didn't receive the inquiry email that we sent them. That can happen if they entered the contact email address incorr...