Managing Your Leads (31)

• Where can I see the inquiries I've received about my listings?

  Follow this link to the Leads Received page, which shows all of your active inquiries. They are sorted by date received with the newest inquiries a...

• Where can I see the inquiries received about a specific listing?

  Follow this link to the Manage Listings page. This takes you to a page showing all your listings. Find the listing you want and click on Analytics....

• When someone inquires about one of my listings, where do you send the inquiry?

  We send the inquiry to the address you entered into the Contact Information section of the listing form. This defaults to your DealStream account e...

• When someone sends me an inquiry, do you also send them an email asking them to contact me?

  Yes. When someone sends you an inquiry, we send an email to you asking you to contact the sender and we also send an email to the sender asking the...

• Do I have to respond to every inquiry I receive? What if I'm not interested?

  No. You don't have to respond to every inquiry, but we recommend it. It's courteous and you may discover that the inquiry sender is a really good p...

• Can I control the types of inquiries that I receive?

  No. You cannot control the types of inquiries you receive. We may add this capability in the future if enough people request it.

• Do you review inquiries before you forward them?

  No. We forward them to you as is.

• Do you verify the email addresses in inquiries?

  No. We do not verify the contact email addresses entered in inquiries, but we do remove such addresses if our inquiry notification email is returne...

• Do you verify the phone numbers in inquiries?

  No. We do not verify the contact phone numbers in inquiries, but we do remove such phone numbers when members report them as non-working.

• Can fraudsters send me inquiries?

  Yes, they can. We have a number of systems in place to find and suspend fraudsters, but our systems are not 100% effective and you may get an inqui...

• How can I tell whether to trust someone who sends me an inquiry?

  Follow this link to see our tips for checking out people who send you inquiries.

• How do I report someone for abuse?

  You can only report people who have sent you an inquiry or received an inquiry from you.  If you wish to report someone who sent you an inquiry, fo...

• What are archived inquiries?

  Archived inquiries are inquiries that are no longer active. You can still view them if you click on the Include Archived Inquiries checkbox on the ...

• How do inquiries get archived?

  Inquiries are archived in two ways. The first is if you archive them yourself using one of the archive commands. The second is if they are archived...

• How do I archive an inquiry I've received?

  Follow this link to the Leads Received page. Find the inquiry you want to archive and click on the checkbox at the end of the row. Then click on th...

• How can I see archived inquiries?

  Follow this link to the Leads Received page. Then click on the Include Archived Inquiries checkbox above the table. Archived inquiries have the wor...

• Can I unarchive an inquiry?

  No. You cannot unarchive an inquiry. The archiving process is not reversible.

• How do I download a single inquiry?

  Follow this link to the Leads Received page. Click on the row for the inquiry you want to download. This takes you to a page showing details for th...

• How do I export my inquiries?

  Follow this link to the Leads Received page. Then click on the Export button above the table. You'll be prompted to select a location for the expor...

• How do I block someone from contacting me?

  If you wish to block someone who sent you an inquiry, follow this link to the Leads Received page. Find the inquiry they sent you and click on the ...

• How do I unblock someone?

  Follow this link to the Blocked Members page. Find the person you want to unblock and click on the Unblock button at the right of the row.

• I can't find an inquiry. What do you suggest?

  If you cannot find an inquiry, it's probably because it's been archived. If that's the case, it will appear if you click on the Include Archived In...

• I got a phone call from someone before I saw their inquiry. How is this possible?

  People can see the contact information in your listing as soon as they complete the inquiry form, and they can then call you immediately. If you ha...

• I got an inquiry from a cancelled member. Is it safe to contact them?

  Yes, but exercise the same caution as you would with any person you don't know. Cancelled members are people who have closed their accounts volunta...

• I got an inquiry from a suspended member. Is it safe to contact them?

  No. If they were suspended, it may have been because they did something illegal or unethical. It's not safe to contact them and you should not resp...

• I haven't been able to reach someone who sent me an inquiry. Can you help me?

  Yes. We suggest you first try calling the prospect using the phone number in the inquiry. If you can't get through, let us know and we will try. Fo...

• I'm not receiving your inquiry notification emails. What do you suggest?

  First, add these email addresses to your contact list: alerts@dealstream.com and notifications@dealstream.com.  Next, follow this link to send your...

• Your inquiry emails are not reaching the contact people for some of my listings. How can I fix this?

  Ask your contact people to check their spam folders to see if the emails have ended up there. If the emails are in the spam folder, tell your conta...

• My listings aren't generating any inquiries. What do you suggest?

  We suggest that you change to the Promoted Seller plan. This will make your listings Promoted listings and Promoted listings are more visible than ...

• What do you do to prevent people from using your inquiry system to send spam?

  We limit the number of inquiries that people can send. People on our Pro Buyer plan can send up to 10 inquiries per day. Basic Buyers can send up t...

• What does General Inquiry mean in the Inquiring About column on the Leads Received page?

  It means the inquiry was inquiring about a profile and not a listing. We no longer allow people to inquire about profiles - only listings.